Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for an account, we collect:

• Name: To identify you and personalize your experience.
• Email Address: For account authentication, order receipts, and support.
• Phone Number: For order notifications, rider communication, and account security.
• Password: To secure your account (stored in encrypted format).

1.2 Precise Location Data

To provide accurate delivery services and help you find the nearest branches, the App collects GPS Coordinates (Latitude and Longitude). How we collect this depends on how you use the app:

• For Customers: We collect your location information only when the App is in use (in the foreground). This data is used to calculate delivery fees, estimate arrival times, and allow riders to locate you efficiently.
• For Delivery Riders: We collect your location data in the background (even when the app is closed or not in use). This data is collected only when you are actively checked in for a shift or delivering an order. This is necessary to track delivery progress in real-time for customers and manage shift attendance.

1.3 Transactional Information

We collect data related to your orders, including:

• Items purchased and total amounts.
• Delivery addresses.
• Preferred payment methods (Note: We do not store full credit card numbers; these are handled by our secure payment processors).

1.4 Device and Usage Data

We automatically collect certain information when you use the App:

• Device type, operating system, and unique device identifiers.
• IP address and app version.
• Interaction data (which screens you visit, buttons clicked).

2. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To process your orders, facilitate payments, and manage deliveries.
• Location-Based Services: For customers, to identify your closest Foodies branch. For delivery riders, to track the real-time progress of deliveries (including in the background) so customers can see live updates on their orders.
• Loyalty Program: To manage your loyalty points balance and reward you for your purchases.
• Account Management: To verify your identity and send security-related notifications.
• Improvement: To analyze App performance and user behavior to improve our design and functionality.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Delivery Riders: Your name, phone number, and location are shared with riders assigned to your order.
• Service Providers: Third-party vendors who provide services such as payment processing (e.g., Stripe, JazzCash), data hosting (AWS), and analytics.
• Legal Compliance: We may disclose data if required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your data, including secure authentication tokens and encrypted storage. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request account deletion at any time by contacting our support team.

6. Your Rights

Depending on your location, you may have rights regarding your data, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for location tracking in your device settings.